Contact and Lead Privacy Notice

1) Who we are

Personal data controller: certnodex.com (PE).

• Address: 12-A Velyka Vasylkivska St, Office 410, Kyiv, 01004, Ukraine
• Email: contact@certnodex.com
• Phone: +380 737 926 3174
• Representative: Thomas Costa, Managing Director

2) What data we collect

When you submit a lead request, we may collect:

• Contact details (e.g., name, email, phone number)
• Request details (e.g., group size, desired dates, destination preferences and other comments you provide)
• Any information you voluntarily include in the message field

3) Why we process your data

We process the data to:

• Respond to your request and contact you with an appropriate offer or follow-up questions
• Manage and fulfill inquiries (including clarifying travel/service details you selected)
• Maintain business records related to customer communications

Legal basis: we rely on a lawful basis under the Law of Ukraine "On Personal Data Protection" (Закон України "Про захист персональних даних") No. 2297-VI.

4) How we use the information for travel/service offers

If you request information about travel/tour services via an online commercial offer, we provide clear provider identity and service-related information required by Ukrainian e-commerce rules. We also ensure that consumer information is accurate and not misleading.

References: Law of Ukraine "On Electronic Commerce" (Закон України "Про електронну комерцію") No. 675-VIII, Article 7 (Стаття 7); Law of Ukraine "On Consumer Protection" (Закон України "Про захист прав споживачів") No. 3153-IX (current codified/updated version); Law of Ukraine "On Advertising" (Закон України "Про рекламу") No. 270/96-VR.

5) Who may receive your data

We may share your data with persons who help us process requests and deliver services, such as service providers involved in arranging travel, to the extent necessary for the purpose described above. We do not sell your personal data.

6) Retention

We keep personal data for as long as needed to respond to your inquiry and for the period required by applicable Ukrainian law and legitimate business needs.

7) Your rights

You may request access to your personal data, its correction, and (where applicable) deletion or restriction of processing, and you may withdraw consent if processing is based on consent, subject to the conditions provided by Ukrainian law.

8) Contact us

To exercise your rights or for privacy questions, contact us at:

• Email: contact@certnodex.com
• Phone: +380 737 926 3174
• Address: 12-A Velyka Vasylkivska St, Office 410, Kyiv, 01004, Ukraine

Note: This page describes privacy for contact and lead requests. If you submit a booking request or other form, additional information may apply.